Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register and use our App, we may collect:

• Name
• Email address
• Phone number
• User account credentials
• Profile information

1.2 Complaint-Related Information

• Complaint descriptions and details
• CCTV location information
• Photos and videos you upload related to complaints
• Date and time stamps of complaints
• Complaint status and resolution history
• Communication records related to complaints

1.3 Location Data

• Approximate location (city/area) for complaint mapping
• Precise location data (if you grant permission) to accurately identify CCTV locations
• Location information embedded in photos/videos (if not removed)

1.4 Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• App version
• Mobile network information

1.5 Usage Data

• App features accessed
• Time spent on different sections
• Interaction patterns
• Error logs and crash reports

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process, track, and resolve CCTV-related complaints
• Communication: To send notifications about complaint status updates and responses
• Account Management: To create and manage your user account
• Improvement: To analyze app usage and improve features and user experience
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Compliance: To comply with legal obligations and enforce our terms of service
• Support: To provide customer support and respond to your inquiries

3. Data Sharing and Disclosure

3.1 We May Share Your Information With:

Authorized Personnel:

• Municipal authorities or agencies responsible for CCTV maintenance
• Law enforcement (when required by law or for safety reasons)
• Service providers who assist in app operation (hosting, analytics, customer support)

Public Authorities:

• When required by law, court order, or government regulations
• To protect our rights, property, or safety, or that of others
• In connection with legal proceedings

3.2 We Will NOT:

• Sell your personal information to third parties
• Share your information for marketing purposes without consent
• Disclose sensitive complaint details publicly without anonymization

4. Data Storage and Security

4.1 Storage

• Data is stored on secure cloud servers with encryption
• We retain your data for as long as your account is active or as needed to provide services
• Complaint records may be retained for legal and administrative purposes even after resolution

4.2 Security Measures

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and authorization systems
• Secure backup procedures

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from promotional communications
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

6. Location Permissions

Our App requests location permissions to:

• Accurately identify and map CCTV complaint locations
• Auto-fill location details when submitting complaints
• Show nearby CCTV locations and related complaints

You can modify location permissions through your device settings at any time. Denying location access may limit some app functionality.

7. Camera and Storage Permissions

The App requests:

• Camera: To capture photos/videos of CCTV issues for complaint documentation
• Storage: To save and upload media files related to complaints

These permissions are only used for complaint-related purposes and can be revoked in device settings.

8. Children's Privacy

Our App is not intended for use by children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our App may integrate with third-party services such as:

• Analytics providers (e.g., Google Analytics, Firebase)
• Cloud storage services
• Push notification services
• Map services

These services have their own privacy policies. We encourage you to review them.

10. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we may retain anonymized data for statistical and analytical purposes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the App
• Sending an in-app notification or email
• Updating the "Last Updated" date

Your continued use of the App after changes constitute acceptance of the updated policy.

13. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data based on:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary to provide our services
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

15. Governing Law

This Privacy Policy is governed by the laws of [India/Rajasthan], without regard to its conflict of law provisions.